Programme phases (2)
✓
Migration scope alignment
Done
Polish guides and target them
15 Sep – 30 Sep
Consultation meetings
20 Aug – 30 Sep
Data Validation
15 Sep – 30 Sep
Knowledge Transfer
14 Sep – 9 Oct
Applications — active (3)
Use Case Discovery NEXT
TBD
Use Case Discovery NEXT
TBD
Center of excellence
Host COE Kickoff Call NEXT
8 Sep
Draft Initial COE Charter
8 Sep
Create a Shared Space for COE Documentation and Processes (SharePoint, G-Drive, etc.)
8 Sep
Establish Pendo Naming Conventions and Product Areas
TBD
Create and Document Standard Segments
TBD
Create and Document Metadata Processes
TBD
Create Guide Themes and Layouts
TBD
Establish Guide Intake, Review, and Publishing Process
TBD
Configure Guide Ordering and Throttling
TBD
Define Analytics Governance: Dashboard Templates, Requirements, & Reporting Cadence
TBD
Document Tagging Processes and Best Practices
TBD
Define Process for Measuring, Documenting, and Communicating Use Case Success Criteria and Results
TBD
Define Process for Sharing Learnings & Insights Within & Across Teams
TBD
Publish Impact Measurement & Insights Resources
TBD
Once Deployed, Monitor Guide Performance Across App Teams and Use Cases
TBD
Establish COE Cadence
TBD
Establish COE Roadmap
TBD
Establish Pendo Maintenance Process, Requirements, & Cadence
TBD
Finalize & Publish Resources, Governance, & Playbooks
TBD
Revise COE Charter as Needed
TBD
